Requirements for ordering a virtual number

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Proof of Address (Local), with Local Activity Evidence

Provide a document dated within the past 3 months that shows the supplied local service address in the country of the phone number. Accepted documents include bank statements, government letters, tax letters, invoices, bills, utility bills, or other official documents that verify the end user’s local address. The document must show the individual’s name for personal end users, or the business name for business end users. Bank statements are an acceptable form of address verification when they show the required name, local service address, issuer, and date within the past 3 months. Leases, rental agreements, or other documents with occupancy or contract terms are not accepted.

Acceptance criteria
{"case_sensitive":true}

Example
A recent bank statement, government letter, tax notice, invoice, bill, or utility bill showing the individual’s name or business name and the supplied local service address, dated within the past 90 days.

Local Government-Issued ID/Passport Copy or Local Company Registration Certificate

Either (a) a clear color copy of a valid, unexpired government-issued ID or passport for the individual end user (issued by the same country as the phone number); OR (b) a copy of the company registration or incorporation certificate issued by the local government registry of that same country. The choice depends on whether the end user is an individual (option a) or a business (option b). Documents from countries other than the phone number's country are not acceptable. ID/passports must show full name, photograph, date of birth, document number, and expiration date and must not be expired. Business certificates must show legal name, registration number, registration date, and registered address.

Acceptance criteria
{"case_sensitive":true}

Example
For an individual end user with a Spanish phone number: a color scan of both sides of a Spanish DNI. For a business end user with a Spanish phone number: a copy of the company's registration certificate from the Spanish Registro Mercantil.

German Local Service Number Registration Form (BNetzA)

A German Registration Form confirming the customer's local relationship to the area code of the allocated Local Service Numbers, as required by the German Federal Network Agency (Bundesnetzagentur, BNetzA). The form must establish a documented connection between the customer's physical presence and the geographic area code being requested. The current template and detailed requirements are documented at https://support.telnyx.com/en/articles/1311450-germany-did-requirements. The completed form must be signed by the authorized representative.

Acceptance criteria
{"case_sensitive":true}

Example
A completed and signed German Registration Form per the BNetzA template provided in the Telnyx Germany DID requirements support article, demonstrating the customer's local relationship, such as a physical office, employees, or service activity, to the German city or region whose area code is being purchased.

Address Matching the DID Area Code (Geographic Match)

A physical address that matches the geographic area covered by the phone number's area code. The address must include street name and number, postal/ZIP code, city, and country, and the city/region of the address must fall within the geographic area assigned to the DID's area code. Addresses outside the area code's geographic region are not acceptable for this requirement; a different (broader, national-level) address requirement must be selected if the customer cannot provide a matching local address.

Acceptance criteria
{"case_sensitive":true}

Example
311 W Superior St, Chicago, IL 60654 (matches Chicago area code 312). For a +44 20 (Greater London) DID: an address within Greater London such as '60 Holborn Viaduct, London EC1A 2FD'. The address must lie within the area code's geographic boundaries.

Local Company Registration Number (Business Use Only)

Provide the official company registration number issued in the same country as the phone number being purchased. This is required only for business-use orders; personal or non-business applicants may enter None or N/A. For Germany, provide the Handelsregisternummer, consisting of HRA or HRB, an optional court or registry location, and a numeric registration sequence. HRA generally applies to registered sole proprietorships and partnerships, while HRB applies to corporations such as GmbH, UG, and AG.

Acceptance criteria
{"case_sensitive":false}

Example
Examples: For a personal-use order, enter None or N/A. For a German business-use order, acceptable formats include HRB 123456, HRA 12345, Berlin HRB 123456, Charlottenburg HRB 123456, or Amtsgericht München HRB 123456.

Contact Info

Provide the name, business name, and contact phone numbers of the business/end user

Acceptance criteria
{"case_sensitive":true}

Example
Name, business name, and contact phone numbers

Proof of Address (Local)

In the case where the end user is a business, office address with evidence of local activity (registration of the place of business with the relevant professional chambers, e.g. medical, bar, architects’ or pharmacists’ associations) is required. In the case where the end user is a person, a proof of residence such as utility bill is required.

Acceptance criteria
{"case_sensitive":true,"time_limit":"Less than 3 months old"}

Example
Utility bill or other evidence of local activities dated within 3 months

Local ID/Passport Copy or Local Company Registration Certificate

A local copy of ID/Passport or a copy of the company registration (local company) must be provided.

Acceptance criteria
{"case_sensitive":true}

Example
A local copy of ID/Passport or a copy of the company registration (local company) must be provided.

German Registration Form

Confirmation of local relationship to area code of allocated Local Service Numbers as defined in applicable Federal Network Agency (BNetzA) regulations on the structure and design of the number range for local numbers

Acceptance criteria
{"case_sensitive":true}

Example
https://support.telnyx.com/en/articles/1311450-germany-did-requirements

Address matching the DID area code

Address matching the DID area code (street, building number, postal code, city, and country)

Acceptance criteria
{"case_sensitive":true}

Example
311 W Superior St, Chicago, IL 60654

VAT Number (9-Digit Format)

A valid Value Added Tax registration number consisting of exactly 9 numeric digits, issued by the relevant national tax authority. No country prefix or non-numeric characters are accepted in this field. The submitted value must correspond to the business named on the order and must be active.

Acceptance criteria
{"regex":"^\\d{9}$","case_sensitive":true}

Example
123456789 (exactly 9 digits, numeric only). The format must match the regex ^\d{9}$. Values such as 'GB123456789', '12345678', or '1234567890' are not acceptable.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Local Business Registration Certificate (Business Use Only)

An official company registration or incorporation certificate issued by the government registry of the same country as the phone number being purchased. Required for business end users only. The document must clearly show the registered legal company name (matching the order), the unique company registration or incorporation number, the date of registration, the registered business address, and the issuing authority. Should be a clear color scan or original PDF in the local language or English, dated within the past 3 months unless a different timeframe applies at the country level.

Acceptance criteria
{"case_sensitive":true}

Example
For a France phone number: an Extrait Kbis from the Greffe du Tribunal de Commerce. For a UK phone number: a Companies House Certificate of Incorporation. The certificate must display the legal company name, registration number, registration date, and registered office address.

Letter of Authorization (LOA) or Power of Attorney (POA), Provided by Telnyx

A Letter of Authorization (LOA) or Power of Attorney (POA) document, using the template provided by Telnyx, that must be filled out and signed by the customer or authorized representative. The document authorizes Telnyx to act on the customer's behalf with respect to the phone numbers (typically for porting). The completed document must be returned with all required fields populated (legal name, address, phone numbers, signing date) and the authorized representative's signature applied. Modifications to the legal language of the Telnyx-provided template are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A completed and signed LOA/POA template (provided by Telnyx) returned as a PDF, with the customer's legal name, address, the phone numbers covered, the signing date, and the authorized representative's signature applied. Where applicable, a company stamp may also be required.

Local Government-Issued ID or Passport Copy (issued by country of phone number)

A clear color copy of a valid, unexpired government-issued identity document for the individual associated with the phone number order, issued by the same country as the phone number. Acceptable documents include a national identity card (front and back) or the biographical data page of a passport. The copy must clearly display the holder's full legal name, photograph, date of birth, document number, issuing authority, issue date, and expiration date. Documents issued by countries other than the order's country are not accepted under this requirement.

Acceptance criteria
{"case_sensitive":true}

Example
A color scan of a Spanish DNI (front and back) for a Spain phone number order, a French Carte Nationale d'Identité for a France order, or the photo and data page of a German Reisepass for a Germany order. All security features and personal details must be legible, and the document must not be expired as of the submission date.

Proof of Address (Local), with Local Activity Evidence

Provide a document dated within the past 3 months that shows the supplied local service address in the country of the phone number. Accepted documents include bank statements, government letters, tax letters, invoices, bills, utility bills, or other official documents that verify the end user’s local address. The document must show the individual’s name for personal end users, or the business name for business end users. Bank statements are an acceptable form of address verification when they show the required name, local service address, issuer, and date within the past 3 months. Leases, rental agreements, or other documents with occupancy or contract terms are not accepted.

Acceptance criteria
{"case_sensitive":true}

Example
A recent bank statement, government letter, tax notice, invoice, bill, or utility bill showing the individual’s name or business name and the supplied local service address, dated within the past 90 days.

Address Matching the DID Area Code (Geographic Match)

A physical address that matches the geographic area covered by the phone number's area code. The address must include street name and number, postal/ZIP code, city, and country, and the city/region of the address must fall within the geographic area assigned to the DID's area code. Addresses outside the area code's geographic region are not acceptable for this requirement; a different (broader, national-level) address requirement must be selected if the customer cannot provide a matching local address.

Acceptance criteria
{"case_sensitive":true}

Example
311 W Superior St, Chicago, IL 60654 (matches Chicago area code 312). For a +44 20 (Greater London) DID: an address within Greater London such as '60 Holborn Viaduct, London EC1A 2FD'. The address must lie within the area code's geographic boundaries.