Requirements for ordering a virtual number

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Company Registration Certificate (Local Language or English)

A copy of the company registration or incorporation certificate for the company placing the order. The certificate does not need to be issued in the same country as the phone number being ordered. The document is acceptable as long as it is issued by a recognized company registrar in the country where the company is registered and is written either in English or in the local language of the country of company registration. The document must show the registered legal company name matching the order, the unique registration or incorporation number, the date of registration, the registered business address, and the issuing authority. Submitted as a clear color scan or original PDF.

Acceptance criteria
{"case_sensitive":true}

Example
A Companies House certificate (UK, in English), a Handelsregisterauszug (Germany, in German), or an Extrait Kbis (France, in French), each showing the company's legal name, registration number, registration date, and registered office address.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Acceptance criteria
{"case_sensitive":true}

Example
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Acceptance criteria
{"case_sensitive":true,"time_limit":"3 Months from request"}

Example
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

Passport or Government-Issued ID Copy (End User or Authorized Representative)

A clear color copy of a valid, unexpired government-issued identity document for the end user (for personal accounts) or the authorized representative of the company (for business accounts). Acceptable documents are the biographical data page of a passport, a national identity card (front and back), or, where local rules permit, a driver's license. The copy must legibly show the holder's full legal name, photograph, date of birth, document number, issuing country and authority, issue date, and expiration date. The document must not be expired as of the submission date and must be a color scan or original PDF. Black-and-white copies, photographs at extreme angles, and screenshots of digital wallet IDs are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A color PDF of the biographical data page of a U.S. passport, or a color scan of both sides of a French Carte Nationale d'Identité. The holder's name on the document must match the name provided in the order's customer or representative fields.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Company Registration Certificate (Local Language or English)

A copy of the company registration or incorporation certificate for the company placing the order. The certificate does not need to be issued in the same country as the phone number being ordered. The document is acceptable as long as it is issued by a recognized company registrar in the country where the company is registered and is written either in English or in the local language of the country of company registration. The document must show the registered legal company name matching the order, the unique registration or incorporation number, the date of registration, the registered business address, and the issuing authority. Submitted as a clear color scan or original PDF.

Acceptance criteria
{"case_sensitive":true}

Example
A Companies House certificate (UK, in English), a Handelsregisterauszug (Germany, in German), or an Extrait Kbis (France, in French), each showing the company's legal name, registration number, registration date, and registered office address.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Acceptance criteria
{"case_sensitive":true}

Example
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Acceptance criteria
{"case_sensitive":true,"time_limit":"3 Months from request"}

Example
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

Passport or Government-Issued ID Copy (End User or Authorized Representative)

A clear color copy of a valid, unexpired government-issued identity document for the end user (for personal accounts) or the authorized representative of the company (for business accounts). Acceptable documents are the biographical data page of a passport, a national identity card (front and back), or, where local rules permit, a driver's license. The copy must legibly show the holder's full legal name, photograph, date of birth, document number, issuing country and authority, issue date, and expiration date. The document must not be expired as of the submission date and must be a color scan or original PDF. Black-and-white copies, photographs at extreme angles, and screenshots of digital wallet IDs are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A color PDF of the biographical data page of a U.S. passport, or a color scan of both sides of a French Carte Nationale d'Identité. The holder's name on the document must match the name provided in the order's customer or representative fields.

Passport/ID Copy OR Business Registration Certificate (Depending on Use Case)

Identity documentation, with the required document depending on whether the number will be registered to a company or to a person. For NUMBERS REGISTERED TO A COMPANY: a company registration certificate is required. For NUMBERS REGISTERED TO A PERSON: a passport, ID, or driver's license copy is required. The submitted document must be a legible copy with text and security features readable; the company certificate must show legal name, registration number, and registered address; the passport, ID, or driver's license must show full name, photograph, document number, and a valid (unexpired) expiration date.

Acceptance criteria
{"case_sensitive":true}

Example
Company use case: a Companies House Certificate. Personal use case: a legible scan or photo of the individual's passport biographical page, national ID card, or driver's license. Color is preferred but grayscale is acceptable provided all required fields and security features are clearly readable.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Acceptance criteria
{"case_sensitive":true}

Example
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.

Proof of Address (National), Recent Utility Bill or Invoice

A document evidencing the customer's physical address within the same country as the phone number being purchased, dated within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), bank statements, tax notices, or government-issued correspondence. The document must clearly show (1) the full name of the individual or registered business name, (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. The document must be submitted as a PDF or clear color scan. Screenshots, handwritten documents, mobile phone bills (when not the proof of residence), and bills older than 3 months are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A PDF of an Iberdrola electricity bill dated within the last 90 days, addressed to the customer at a Spanish residential address, for a Spain phone number order. The bill must show the customer's name, full service address, and the issuer's logo and billing date.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Company Registration Certificate (Local Language or English)

A copy of the company registration or incorporation certificate for the company placing the order. The certificate does not need to be issued in the same country as the phone number being ordered. The document is acceptable as long as it is issued by a recognized company registrar in the country where the company is registered and is written either in English or in the local language of the country of company registration. The document must show the registered legal company name matching the order, the unique registration or incorporation number, the date of registration, the registered business address, and the issuing authority. Submitted as a clear color scan or original PDF.

Acceptance criteria
{"case_sensitive":true}

Example
A Companies House certificate (UK, in English), a Handelsregisterauszug (Germany, in German), or an Extrait Kbis (France, in French), each showing the company's legal name, registration number, registration date, and registered office address.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Acceptance criteria
{"case_sensitive":true}

Example
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Passport or Government-Issued ID Copy (End User or Authorized Representative)

A clear color copy of a valid, unexpired government-issued identity document for the end user (for personal accounts) or the authorized representative of the company (for business accounts). Acceptable documents are the biographical data page of a passport, a national identity card (front and back), or, where local rules permit, a driver's license. The copy must legibly show the holder's full legal name, photograph, date of birth, document number, issuing country and authority, issue date, and expiration date. The document must not be expired as of the submission date and must be a color scan or original PDF. Black-and-white copies, photographs at extreme angles, and screenshots of digital wallet IDs are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A color PDF of the biographical data page of a U.S. passport, or a color scan of both sides of a French Carte Nationale d'Identité. The holder's name on the document must match the name provided in the order's customer or representative fields.