Requirements for ordering a virtual number

Proof of Address (National), Recent Utility Bill or Invoice

A document evidencing the customer's physical address within the same country as the phone number being purchased, dated within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), bank statements, tax notices, or government-issued correspondence. The document must clearly show (1) the full name of the individual or registered business name, (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. The document must be submitted as a PDF or clear color scan. Screenshots, handwritten documents, mobile phone bills (when not the proof of residence), and bills older than 3 months are not acceptable.

Acceptance criteria
{"case_sensitive":true}

Example
A PDF of an Iberdrola electricity bill dated within the last 90 days, addressed to the customer at a Spanish residential address, for a Spain phone number order. The bill must show the customer's name, full service address, and the issuer's logo and billing date.

Cartão CNPJ - Comprovante de Inscrição e Situação Cadastral (Business Use Only)

The official Brazilian business registration document issued by Receita Federal, certifying the registration status of a legal entity. The Cartão CNPJ confirms the CNPJ (Cadastro Nacional de Pessoa Jurídica) number along with the legal business name (razão social), trade name (nome fantasia), registered address, primary and secondary economic activities (CNAE codes), legal nature, registration date, and current registration status (situação cadastral). The document must correspond to the business entity named on the order and must reflect an active status in Receita Federal's records. This field is for Business Use Only and does not accept personal tax identifiers or documents.

Acceptance criteria
{"case_sensitive":false}

Example
A PDF or printed Cartão CNPJ obtained from the Receita Federal portal (solucoes.receita.fazenda.gov.br), displaying a 14-digit CNPJ formatted as XX.XXX.XXX/XXXX-XX (for example, 12.345.678/0001-95), the registered business name, address, CNAE codes, and a "situação cadastral" of ATIVA.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Acceptance criteria
{"case_sensitive":true}

Example
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

ID/Passport Copy (Personal Use Only)

A copy of a valid, unexpired government-issued ID or passport for the individual end user. This requirement is for personal use only. The document should show the holder's name, photograph, date of birth, document number, and expiration date.

Acceptance criteria
{"case_sensitive":false}

Example
A scan or photo of a passport biographical data page, or a national ID card.

Brazilian CPF Tax Number (Personal Use Only)

The Brazilian individual tax identification number for personal end users only. The CPF (Cadastro de Pessoas Físicas) is an 11-digit Brazilian individual tax ID issued by Receita Federal, formatted as XXX.XXX.XXX-XX. The submitted value must correspond to the individual named on the order and must be active in Receita Federal's records. This field is for Personal Use Only and does not accept business tax identifiers.

Acceptance criteria
{"case_sensitive":false}

Example
123.456.789-09 or 12345678909 (11 digits). Both dotted and undotted formats are acceptable.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Acceptance criteria
{"case_sensitive":true}

Example
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.