Requisitos para contratar un número virtual

End User Name (Business Legal Name or Individual Full Name)

The full legal name of the phone number's end user. For BUSINESSES: the full registered legal company name as it appears on the company's official registration documents (including any legal suffix such as Inc., Ltd., GmbH, S.A., S.r.l.). For INDIVIDUALS: the end user's full given name(s) and family name as they appear on their government-issued ID. Maximum 100 characters, minimum 1 character. Generic placeholders such as 'N/A', 'TBD', or trade-only names without legal status are not acceptable.

Criterios de aceptación
{"max_length":100,"case_sensitive":true,"min_length":1}

Ejemplo
Business: 'Telnyx LLC' or 'Acme Florist Limited' (full legal name with suffix). Individual: 'Maria García López' or 'John Adam Smith' (full given and family names matching ID). The submitted name must match supporting documentation.

Service Usage Description

A free-text description of how the phone number will be used. The description must be specific enough to identify the calling activity (e.g., inbound customer support, outbound sales, two-factor authentication, IVR, conferencing, voice broadcasting). Generic responses such as 'business use', 'voice service', or 'phone calls' are not acceptable; a specific activity must be named.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
This number will be used as an outbound dialer for an appointment-reminder service serving dental clinics in Madrid. Or: This number will receive inbound technical support calls for a SaaS product. Vague descriptions such as 'voice usage' are not acceptable.

End User Type (Individual or Company)

Specify whether the end user of the phone number is an individual (a natural person) or a company (a legal entity or registered business). Select "individual" or "company".

Criterios de aceptación
{"case_sensitive":false,"acceptable_values":["individual","company"]}

Ejemplo
company

Local Government-Issued ID/Passport Copy or Local Company Registration Certificate

Either (a) a clear color copy of a valid, unexpired government-issued ID or passport for the individual end user (issued by the same country as the phone number); OR (b) a copy of the company registration or incorporation certificate issued by the local government registry of that same country. The choice depends on whether the end user is an individual (option a) or a business (option b). Documents from countries other than the phone number's country are not acceptable. ID/passports must show full name, photograph, date of birth, document number, and expiration date and must not be expired. Business certificates must show legal name, registration number, registration date, and registered address.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
For an individual end user with a Spanish phone number: a color scan of both sides of a Spanish DNI. For a business end user with a Spanish phone number: a copy of the company's registration certificate from the Spanish Registro Mercantil.

Address Matching the DID Area Code (Geographic Match)

A physical address that matches the geographic area covered by the phone number's area code. The address must include street name and number, postal/ZIP code, city, and country, and the city/region of the address must fall within the geographic area assigned to the DID's area code. Addresses outside the area code's geographic region are not acceptable for this requirement; a different (broader, national-level) address requirement must be selected if the customer cannot provide a matching local address.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
311 W Superior St, Chicago, IL 60654 (matches Chicago area code 312). For a +44 20 (Greater London) DID: an address within Greater London such as '60 Holborn Viaduct, London EC1A 2FD'. The address must lie within the area code's geographic boundaries.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Criterios de aceptación
{"case_sensitive":true,"time_limit":"3 Months from request"}

Ejemplo
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

Contact Email Address of End Client

A valid email address for the end client (the natural person or business that will use the phone number), used for compliance follow-up. The submitted value must be a syntactically valid email address (max 150 characters) and should reach the end client directly. Generic or shared role-based addresses (e.g., info@, contact@) are acceptable but a personal address tied to the named end client is preferred.

Criterios de aceptación
{"max_length":150,"case_sensitive":true,"min_length":1}

Ejemplo
maria.garcia@bloomandpetal.com or contact@acme-coffee.de. The address must be syntactically valid (matching the standard email format) and should be a working address.

Proof of Address (National), Recent Utility Bill or Invoice

A document evidencing the customer's physical address within the same country as the phone number being purchased, dated within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), bank statements, tax notices, or government-issued correspondence. The document must clearly show (1) the full name of the individual or registered business name, (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. The document must be submitted as a PDF or clear color scan. Screenshots, handwritten documents, mobile phone bills (when not the proof of residence), and bills older than 3 months are not acceptable.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A PDF of an Iberdrola electricity bill dated within the last 90 days, addressed to the customer at a Spanish residential address, for a Spain phone number order. The bill must show the customer's name, full service address, and the issuer's logo and billing date.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Service Usage Description

A free-text description of how the phone number will be used. The description must be specific enough to identify the calling activity (e.g., inbound customer support, outbound sales, two-factor authentication, IVR, conferencing, voice broadcasting). Generic responses such as 'business use', 'voice service', or 'phone calls' are not acceptable; a specific activity must be named.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
This number will be used as an outbound dialer for an appointment-reminder service serving dental clinics in Madrid. Or: This number will receive inbound technical support calls for a SaaS product. Vague descriptions such as 'voice usage' are not acceptable.

Local Government-Issued ID/Passport Copy or Local Company Registration Certificate

Either (a) a clear color copy of a valid, unexpired government-issued ID or passport for the individual end user (issued by the same country as the phone number); OR (b) a copy of the company registration or incorporation certificate issued by the local government registry of that same country. The choice depends on whether the end user is an individual (option a) or a business (option b). Documents from countries other than the phone number's country are not acceptable. ID/passports must show full name, photograph, date of birth, document number, and expiration date and must not be expired. Business certificates must show legal name, registration number, registration date, and registered address.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
For an individual end user with a Spanish phone number: a color scan of both sides of a Spanish DNI. For a business end user with a Spanish phone number: a copy of the company's registration certificate from the Spanish Registro Mercantil.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Contact Email Address of End Client

A valid email address for the end client (the natural person or business that will use the phone number), used for compliance follow-up. The submitted value must be a syntactically valid email address (max 150 characters) and should reach the end client directly. Generic or shared role-based addresses (e.g., info@, contact@) are acceptable but a personal address tied to the named end client is preferred.

Criterios de aceptación
{"max_length":150,"case_sensitive":true,"min_length":1}

Ejemplo
maria.garcia@bloomandpetal.com or contact@acme-coffee.de. The address must be syntactically valid (matching the standard email format) and should be a working address.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.