Requisitos para contratar un número virtual

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Recent Proof of Address (Worldwide), Within 3 Months

A document evidencing the customer's physical address, issued within the past 3 months. The address may be located in any country in the world; this requirement does NOT impose a country match with the phone number. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), bank statements, tax notices, government correspondence, or insurance documents. The document must clearly show (1) the full name of the individual or registered business name, (2) the complete physical address, and (3) the document issue date. Mobile phone bills, screenshots, and bills older than 3 months are not acceptable.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A PDF of a utility bill (e.g., from any electricity, water, gas, internet, or landline provider in the customer's country) addressed to the customer at their physical address, with an issue date within the past 90 days.

Business Use Case Description (with Sub-Allocation Disclosure)

A free-text description, in English, explaining how the phone number will be used in the customer's business operations. The description must (1) name the business or end customer, (2) describe the specific calling activity (e.g., inbound customer support, outbound sales, two-factor authentication, IVR, conferencing), and (3) explicitly state whether the number will be sub-allocated to a third party. Sub-allocation means re-assigning or sub-licensing the number to another business or end user. If sub-allocation applies, the customer must name the sub-allocated party and describe their use case as well. Vague responses such as 'business use' or 'voice services' on their own are not acceptable.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Example A (no sub-allocation): 'This number will be used as the main inbound customer service line for Bloom & Petal Florist, a retail flower shop in Madrid, and will not be sub-allocated to any third party.' Example B (with sub-allocation): 'This number will be sub-allocated to Acme Healthcare Ltd. for use as their appointment reminder outbound dialing line.'

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.

Company Registration Certificate (Business Use Only)

An official company registration or incorporation certificate issued by the relevant government registry. Required for business end users only. The document must contain key company information including the registered legal name (matching the order), the unique registration or incorporation number, the date of registration, the registered business address, the legal form, and the issuing authority. Submitted as a clear color scan or original PDF in the local language or English. Should be dated within the past 3 months unless a different timeframe applies at the country level.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A Companies House Certificate of Incorporation (UK), a Handelsregisterauszug (Germany), an Extrait Kbis (France), or a U.S. Secretary of State Certificate of Incorporation, showing the company's legal name, registration number, registration date, registered office address, and legal form.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Contact Email Address of End Client

A valid email address for the end client (the natural person or business that will use the phone number), used for compliance follow-up. The submitted value must be a syntactically valid email address (max 150 characters) and should reach the end client directly. Generic or shared role-based addresses (e.g., info@, contact@) are acceptable but a personal address tied to the named end client is preferred.

Criterios de aceptación
{"max_length":150,"case_sensitive":true,"min_length":1}

Ejemplo
maria.garcia@bloomandpetal.com or contact@acme-coffee.de. The address must be syntactically valid (matching the standard email format) and should be a working address.

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.

Proof of Address (National), Recent Utility Bill or Invoice

A document evidencing the customer's physical address within the same country as the phone number being purchased, dated within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), bank statements, tax notices, or government-issued correspondence. The document must clearly show (1) the full name of the individual or registered business name, (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. The document must be submitted as a PDF or clear color scan. Screenshots, handwritten documents, mobile phone bills (when not the proof of residence), and bills older than 3 months are not acceptable.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A PDF of an Iberdrola electricity bill dated within the last 90 days, addressed to the customer at a Spanish residential address, for a Spain phone number order. The bill must show the customer's name, full service address, and the issuer's logo and billing date.

Address (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Identity Document Type

Classification of the identity document type submitted by the end user. The submitted value must be one of the following acceptable values: 'Identity card', 'Driving license', 'Passport', or 'Other'. The selected type must accurately reflect the actual document submitted in the corresponding ID copy requirement.

Criterios de aceptación
{"case_sensitive":false,"acceptable_values":["Identity card","Driving license","Passport","Other"]}

Ejemplo
Identity card, Driving license, Passport, or Other. Submissions must use one of these four exact strings (case-insensitive).

End User Name (Business Legal Name or Individual Full Name)

The full legal name of the phone number's end user. For BUSINESSES: the full registered legal company name as it appears on the company's official registration documents (including any legal suffix such as Inc., Ltd., GmbH, S.A., S.r.l.). For INDIVIDUALS: the end user's full given name(s) and family name as they appear on their government-issued ID. Maximum 100 characters, minimum 1 character. Generic placeholders such as 'N/A', 'TBD', or trade-only names without legal status are not acceptable.

Criterios de aceptación
{"max_length":100,"case_sensitive":true,"min_length":1}

Ejemplo
Business: 'Telnyx LLC' or 'Acme Florist Limited' (full legal name with suffix). Individual: 'Maria García López' or 'John Adam Smith' (full given and family names matching ID). The submitted name must match supporting documentation.

Place of Birth of Contact Person

The place of birth (city and country, at minimum) of the contact person associated with the phone number's account. Submitted as free-text, max 100 characters, min 1 character. The submitted value should match the place of birth shown on the contact person's identity document where one is also provided.

Criterios de aceptación
{"max_length":100,"case_sensitive":true,"min_length":1}

Ejemplo
Madrid, Spain. Or: New York, NY, USA. The submitted value should be specific enough to identify a city and country, matching the contact person's identity document.

Identity Document Expiration Date (ISO 8601 Format)

The expiration date of the identity document submitted by the end user, formatted as YYYY-MM-DD per ISO 8601. The date must be in the future relative to the submission date (the document must not be expired). The expiration date submitted must match the expiration date visible on the corresponding identity document. Formats other than YYYY-MM-DD (such as DD/MM/YYYY or MM-DD-YYYY) are not acceptable and will fail validation.

Criterios de aceptación
{"regex":"^[0-9]{4}-[0-9]{2}-[0-9]{2}$","case_sensitive":true}

Ejemplo
2027-08-15 (August 15, 2027). The format must be exactly four-digit year, two-digit month, two-digit day, separated by hyphens. Values such as 15/08/2027, 08-15-2027, or 'August 15 2027' are not acceptable.

Italian Customer Type (Natural Person, Legal Entity, or Sole Proprietorship)

Classification of the Italian end user under one of three customer types as required by Italian DID regulations: 'natural person' (private individual), 'legal entity' (incorporated company such as S.r.l. or S.p.A.), or 'sole proprietorship' (ditta individuale or libero professionista). The classification determines which subsequent documentation is required (e.g., Codice Fiscale for natural persons, Partita IVA for legal entities). Submitted value must be one of the three exact strings. Additional details on requirements per type are documented at https://support.telnyx.com/en/articles/1311462-italy-did-requirements.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
natural person, legal entity, or sole proprietorship. The submitted value must match one of these three options exactly (case-insensitive). Other values such as 'individual', 'company', or 'business' should be normalized to one of the three.

Local Government-Issued ID or Passport Copy (issued by country of phone number)

A clear color copy of a valid, unexpired government-issued identity document for the individual associated with the phone number order, issued by the same country as the phone number. Acceptable documents include a national identity card (front and back) or the biographical data page of a passport. The copy must clearly display the holder's full legal name, photograph, date of birth, document number, issuing authority, issue date, and expiration date. Documents issued by countries other than the order's country are not accepted under this requirement.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A color scan of a Spanish DNI (front and back) for a Spain phone number order, a French Carte Nationale d'Identité for a France order, or the photo and data page of a German Reisepass for a Germany order. All security features and personal details must be legible, and the document must not be expired as of the submission date.

Italian Company Tax Code, Partita IVA (For Legal Entities and Sole Proprietorships Only)

The Italian company tax code (Partita IVA), an 11-digit numeric VAT identifier used to identify Italian businesses for tax and legal purposes. Required for legal entities and sole proprietorships operating in Italy. The submitted value must be exactly 11 digits with no letters, spaces, or punctuation, and must correspond to the business named on the order. Natural persons without business registration should submit a Codice Fiscale instead.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
12345678901 (11 digits, numeric only). Format: NNNNNNNNNNN. Values shorter than 11 digits, longer than 11 digits, or containing any non-numeric character are not acceptable.

Identity Document Number

The alphanumeric identification number printed on the end user's identity document, submitted as a text value of 1 to 40 characters. The submitted value must exactly match the document number visible on the corresponding identity document (passport, national ID card, driver's license, etc.). Format varies by issuing country and document type.

Criterios de aceptación
{"max_length":40,"case_sensitive":true,"min_length":1}

Ejemplo
CB73043AF (Italian Carta d'Identità number), 123456789 (a U.S. passport number), or AB123CD (a UK driver's license number). The submitted value must match the corresponding identity document.

Italian Personal Tax Code, Codice Fiscale (For Natural Persons and Sole Proprietorships Only)

The Italian personal tax code (Codice Fiscale), a 16-character alphanumeric identifier issued by the Italian Agenzia delle Entrate to natural persons and sole proprietorships for tax and administrative purposes. The code is generated from the holder's first name, last name, date of birth, place of birth, and gender. The submitted value must follow the format AAAAAA##A##A###A (6 letters, 2 digits, 1 letter, 2 digits, 1 letter, 3 digits, 1 letter) and must correspond to the natural person or sole proprietor named on the order. Legal entities should not submit this; they should submit a Partita IVA instead.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
MRTMTT91D08F205J (a sample valid Codice Fiscale for a natural person born in 1991). The format is exactly 16 alphanumeric characters with no spaces or hyphens, matching the regex ^[A-Z]{6}[0-9]{2}[ABCDEHLMPRST][0-9]{2}[A-Z][0-9]{3}[A-Z]$.

Local Company Registration Certificate (For Legal Entities and Sole Proprietorships Only)

An official company registration or incorporation certificate issued by the government registry of the same country as the phone number, submitted as a PDF. Required only for legal entities and sole proprietorships; individual end users should not submit this. The document must show the registered legal name (matching the order), the registration or incorporation number, the registration date, the registered business address in the local country, and the issuing authority. The PDF must be a clear color version (scan or original) and should be dated within the past 3 months.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A PDF Extrait Kbis from the French Greffe du Tribunal de Commerce, a PDF Camerale extract from the Italian Camera di Commercio, or a PDF Companies House certificate for a UK entity, dated within the past 90 days.

Identity Document Issuing Authority

The name of the government body that issued the end user's identity document. Submitted as a free-text value, max 40 characters, min 1 character. The submitted value should match the issuing authority printed on the corresponding identity document. Country names alone are acceptable where the document does not specify a sub-authority.

Criterios de aceptación
{"max_length":40,"case_sensitive":true,"min_length":1}

Ejemplo
Repubblica Italiana (for an Italian Carta d'Identità), Bundesrepublik Deutschland (German Personalausweis), Government of Canada (Canadian passport), or U.S. Department of State (U.S. passport).

Supplemental Address of Legal Representative's Residence in Italy (Legal Entity Only)

The personal residential address of the legal representative of an Italian legal entity, located in Italy. Required in addition to the company's registered business address when the customer type is 'legal entity'. The address must include street name and number (via and civico), postal code (CAP), city (comune), province (sigla provincia), and country (Italy). Addresses outside Italy are not acceptable for this supplemental requirement. The address should correspond to the legal representative named on the order and should match supporting identity documents where applicable.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Via Roma 42, 20121 Milano, MI, Italy. The address must be a real, deliverable Italian residential address with a valid Italian postal code (CAP).

Contact Email Address of End Client

A valid email address for the end client (the natural person or business that will use the phone number), used for compliance follow-up. The submitted value must be a syntactically valid email address (max 150 characters) and should reach the end client directly. Generic or shared role-based addresses (e.g., info@, contact@) are acceptable but a personal address tied to the named end client is preferred.

Criterios de aceptación
{"max_length":150,"case_sensitive":true,"min_length":1}

Ejemplo
maria.garcia@bloomandpetal.com or contact@acme-coffee.de. The address must be syntactically valid (matching the standard email format) and should be a working address.

VAT Number (For Legal Entities and Sole Proprietorships Only)

A valid Value Added Tax (VAT) registration number issued by the relevant national tax authority to a registered legal entity or sole proprietorship. The submitted value must conform to the VAT number format of the issuing country (typically a country prefix followed by 8 to 12 alphanumeric characters). Required only for legal entities and sole proprietorships; individual end users without business registration should not submit this. The VAT number must correspond to the business named on the order.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
DE123456789 (Germany), GB123456789 (United Kingdom), FR12345678901 (France), IT12345678901 (Italy), or ES A12345678 (Spain). Format varies by country; the submitted value must match the issuing country's official VAT format.

End User Date of Birth (ISO 8601 Format)

The end user's full date of birth, submitted in ISO 8601 format (YYYY-MM-DD). The value must be a real calendar date, must indicate the person is at least 18 years old as of the submission date, and must match the date of birth shown on any accompanying identity document. Future dates and dates implying the person is a minor are not acceptable.

Criterios de aceptación
{"regex":"^[0-9]{4}-[0-9]{2}-[0-9]{2}$","case_sensitive":true}

Ejemplo
2002-06-15 (June 15, 2002). The format must be exactly four-digit year, two-digit month, two-digit day, separated by hyphens. Formats such as 06/15/2002, 15-06-2002, or 'June 15 2002' are not acceptable.

Proof of Address (National)

A recent invoice or utility bill showing proof of address within the country in PDF format

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Utility bill or invoice in PDF format

Address (national)

Please provide a valid physical address located in the same country as the phone number you are purchasing. The address does not need to match the specific city or region of the phone number, as long as it is within the national borders.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
If you are ordering a phone number in Spain, you must provide an address in Spain.

Identity document type

Identity document type

Criterios de aceptación
{"case_sensitive":false,"acceptable_values":["Identity card","Driving license","Passport","Other"]}

Ejemplo
Identity card, Driving license, Passport, Other

End User Name

For businesses: enter the full legal company name. For individuals: enter the end user’s full name (first and last).

Criterios de aceptación
{"max_length":100,"case_sensitive":true,"min_length":1}

Ejemplo
John Doe

Place of Birth

The place of birth of the contact person must be presented.

Criterios de aceptación
{"max_length":100,"case_sensitive":true,"min_length":1}

Ejemplo
The place of birth of the contact person must be presented.

Identity Document Expiration Date

Date that the ID document expires. Please use ISO 8601 format.

Criterios de aceptación
{"regex":"^[0-9]{4}-[0-9]{2}-[0-9]{2}$","case_sensitive":true}

Ejemplo
YYYY-MM-DD

IT Customer Type

Descriptions can be found at https://support.telnyx.com/en/articles/1311462-italy-did-requirements

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
natural person, legal entity, sole proprietorship

Local ID/Passport Copy

A local copy of ID/Passport must be provided.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
A local copy of ID/Passport must be provided.

Company Tax Code (For legal entities and sole proprietorships only)

In Italy, a company's tax code is known as the Partita IVA (Italian VAT number). It's used for identifying businesses for tax and legal purposes.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
11 digits (numeric only) Format: NNNNNNNNNNN

Identity document number

Identity document number

Criterios de aceptación
{"max_length":40,"case_sensitive":true,"min_length":1}

Ejemplo
CB73043AF

Personal Tax Code (For natural persons and sole proprietorships only)

In Italy, the personal tax code is called the Codice Fiscale. It’s a unique identifier used for tax purposes and other official matters.

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
The format consists of 16 alphanumeric characters: AAAAAA##A##A###A

Local Company Registration certificate (For legal entities and sole proprietorships only)

Local Company Registration Certificate in PDF format

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Local Company Registration Certificate in PDF format

Identity document issuer

Government body that issued the document

Criterios de aceptación
{"max_length":40,"case_sensitive":true,"min_length":1}

Ejemplo
Repubblica Italiana

Supplemental Address of Legal Representative’s Residence in Italy (Legal Entity Only)

Legal Representative's Residence Address

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
Valid IT Address

VAT number (For legal entities and sole proprietorships only)

VAT number

Criterios de aceptación
{"case_sensitive":true}

Ejemplo
VAT number

Date of Birth

Date of Birth of the end-user. Please use ISO 8601 format.

Criterios de aceptación
{"regex":"^[0-9]{4}-[0-9]{2}-[0-9]{2}$","case_sensitive":true}

Ejemplo
2002-06-15