Conditions pour souscrire un numéro virtuel

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Address Matching the DID Area Code (Geographic Match)

A physical address that matches the geographic area covered by the phone number's area code. The address must include street name and number, postal/ZIP code, city, and country, and the city/region of the address must fall within the geographic area assigned to the DID's area code. Addresses outside the area code's geographic region are not acceptable for this requirement; a different (broader, national-level) address requirement must be selected if the customer cannot provide a matching local address.

Critères d'acceptation
{"case_sensitive":true}

Exemple
311 W Superior St, Chicago, IL 60654 (matches Chicago area code 312). For a +44 20 (Greater London) DID: an address within Greater London such as '60 Holborn Viaduct, London EC1A 2FD'. The address must lie within the area code's geographic boundaries.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Critères d'acceptation
{"case_sensitive":true,"time_limit":"3 Months from request"}

Exemple
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

South African Passport or ID Copy

A clear color copy of a valid, unexpired South African ID document or passport belonging to the end user (for personal accounts) or the authorized representative (for business accounts). For South African ID books, all relevant pages must be provided; for ID smart cards, both front and back; for passports, the biographical data page. The document must clearly show the holder's full name, photograph, ID number (13-digit RSA ID number for South African citizens) or passport number, date of birth, and expiration date. South African-issued documents only; foreign passports are not acceptable for this requirement.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A color scan of both sides of a South African green ID smart card showing the 13-digit RSA ID number (e.g., 8001015009087), full name, photograph, date of birth, and citizenship status; or the biographical data page of a South African passport.

Company Registration Certificate (Business Use Only)

An official company registration or incorporation certificate issued by the relevant government registry. Required for business end users only. The document must contain key company information including the registered legal name (matching the order), the unique registration or incorporation number, the date of registration, the registered business address, the legal form, and the issuing authority. Submitted as a clear color scan or original PDF in the local language or English. Should be dated within the past 3 months unless a different timeframe applies at the country level.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A Companies House Certificate of Incorporation (UK), a Handelsregisterauszug (Germany), an Extrait Kbis (France), or a U.S. Secretary of State Certificate of Incorporation, showing the company's legal name, registration number, registration date, registered office address, and legal form.

Passport/ID Copy OR Business Registration Certificate (Depending on Use Case)

Identity documentation, with the required document depending on whether the number will be registered to a company or to a person. For NUMBERS REGISTERED TO A COMPANY: a company registration certificate is required. For NUMBERS REGISTERED TO A PERSON: a passport, ID, or driver's license copy is required. The submitted document must be a legible copy with text and security features readable; the company certificate must show legal name, registration number, and registered address; the passport, ID, or driver's license must show full name, photograph, document number, and a valid (unexpired) expiration date.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Company use case: a Companies House Certificate. Personal use case: a legible scan or photo of the individual's passport biographical page, national ID card, or driver's license. Color is preferred but grayscale is acceptable provided all required fields and security features are clearly readable.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Critères d'acceptation
{"case_sensitive":true,"time_limit":"3 Months from request"}

Exemple
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Critères d'acceptation
{"case_sensitive":true}

Exemple
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Physical Address Within the Country of the Phone Number (National)

A valid, real-world physical address located in the same country as the phone number being purchased. The address must include street name and number, postal or ZIP code, city, region or province (where applicable), and country. The address does not need to match the specific city or area code of the number; any address within the national borders is acceptable. P.O. boxes, virtual office addresses, mailbox-only services, and addresses outside the country of the phone number are not acceptable. The address should match the address shown on supporting identity or business registration documents where those are also required.

Critères d'acceptation
{"case_sensitive":true}

Exemple
For a Spanish phone number: Calle de Alcalá 42, 28014 Madrid, Spain. For a German phone number: Friedrichstraße 123, 10117 Berlin, Germany. The address must be a deliverable physical location, not a P.O. box or virtual mailbox.

Proof of Address (Recent Bill or Invoice)

A document evidencing the customer's physical address, issued within the past 3 months. Acceptable documents include utility bills (electricity, water, gas, internet, landline telephone), invoices from the current telecommunications provider, or insurance policy documents. The document must clearly show (1) the full name of the individual or registered business name (matching the order), (2) the complete physical address (street, postal code, city, country), and (3) the document issue date. Mobile phone bills, screenshots, handwritten documents, and bills older than 3 months are not acceptable.

Critères d'acceptation
{"case_sensitive":true,"time_limit":"3 Months from request"}

Exemple
A PDF of the latest invoice from the customer's current phone provider, addressed to the end user at their registered address, with an issue date within the past 90 days; or an electricity utility bill with the same.

South African Passport or ID Copy

A clear color copy of a valid, unexpired South African ID document or passport belonging to the end user (for personal accounts) or the authorized representative (for business accounts). For South African ID books, all relevant pages must be provided; for ID smart cards, both front and back; for passports, the biographical data page. The document must clearly show the holder's full name, photograph, ID number (13-digit RSA ID number for South African citizens) or passport number, date of birth, and expiration date. South African-issued documents only; foreign passports are not acceptable for this requirement.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A color scan of both sides of a South African green ID smart card showing the 13-digit RSA ID number (e.g., 8001015009087), full name, photograph, date of birth, and citizenship status; or the biographical data page of a South African passport.

Company Registration Certificate (Business Use Only)

An official company registration or incorporation certificate issued by the relevant government registry. Required for business end users only. The document must contain key company information including the registered legal name (matching the order), the unique registration or incorporation number, the date of registration, the registered business address, the legal form, and the issuing authority. Submitted as a clear color scan or original PDF in the local language or English. Should be dated within the past 3 months unless a different timeframe applies at the country level.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A Companies House Certificate of Incorporation (UK), a Handelsregisterauszug (Germany), an Extrait Kbis (France), or a U.S. Secretary of State Certificate of Incorporation, showing the company's legal name, registration number, registration date, registered office address, and legal form.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Proof of Address (Local), with Local Activity Evidence

Provide a document dated within the past 3 months that shows the supplied local service address in the country of the phone number. Accepted documents include bank statements, government letters, tax letters, invoices, bills, utility bills, or other official documents that verify the end user’s local address. The document must show the individual’s name for personal end users, or the business name for business end users. Bank statements are an acceptable form of address verification when they show the required name, local service address, issuer, and date within the past 3 months. Leases, rental agreements, or other documents with occupancy or contract terms are not accepted.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A recent bank statement, government letter, tax notice, invoice, bill, or utility bill showing the individual’s name or business name and the supplied local service address, dated within the past 90 days.

Local Government-Issued ID/Passport Copy or Local Company Registration Certificate

Either (a) a clear color copy of a valid, unexpired government-issued ID or passport for the individual end user (issued by the same country as the phone number); OR (b) a copy of the company registration or incorporation certificate issued by the local government registry of that same country. The choice depends on whether the end user is an individual (option a) or a business (option b). Documents from countries other than the phone number's country are not acceptable. ID/passports must show full name, photograph, date of birth, document number, and expiration date and must not be expired. Business certificates must show legal name, registration number, registration date, and registered address.

Critères d'acceptation
{"case_sensitive":true}

Exemple
For an individual end user with a Spanish phone number: a color scan of both sides of a Spanish DNI. For a business end user with a Spanish phone number: a copy of the company's registration certificate from the Spanish Registro Mercantil.

German Local Service Number Registration Form (BNetzA)

A German Registration Form confirming the customer's local relationship to the area code of the allocated Local Service Numbers, as required by the German Federal Network Agency (Bundesnetzagentur, BNetzA). The form must establish a documented connection between the customer's physical presence and the geographic area code being requested. The current template and detailed requirements are documented at https://support.telnyx.com/en/articles/1311450-germany-did-requirements. The completed form must be signed by the authorized representative.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A completed and signed German Registration Form per the BNetzA template provided in the Telnyx Germany DID requirements support article, demonstrating the customer's local relationship, such as a physical office, employees, or service activity, to the German city or region whose area code is being purchased.

Address Matching the DID Area Code (Geographic Match)

A physical address that matches the geographic area covered by the phone number's area code. The address must include street name and number, postal/ZIP code, city, and country, and the city/region of the address must fall within the geographic area assigned to the DID's area code. Addresses outside the area code's geographic region are not acceptable for this requirement; a different (broader, national-level) address requirement must be selected if the customer cannot provide a matching local address.

Critères d'acceptation
{"case_sensitive":true}

Exemple
311 W Superior St, Chicago, IL 60654 (matches Chicago area code 312). For a +44 20 (Greater London) DID: an address within Greater London such as '60 Holborn Viaduct, London EC1A 2FD'. The address must lie within the area code's geographic boundaries.

Local Company Registration Number (Business Use Only)

Provide the official company registration number issued in the same country as the phone number being purchased. This is required only for business-use orders; personal or non-business applicants may enter None or N/A. For Germany, provide the Handelsregisternummer, consisting of HRA or HRB, an optional court or registry location, and a numeric registration sequence. HRA generally applies to registered sole proprietorships and partnerships, while HRB applies to corporations such as GmbH, UG, and AG.

Critères d'acceptation
{"case_sensitive":false}

Exemple
Examples: For a personal-use order, enter None or N/A. For a German business-use order, acceptable formats include HRB 123456, HRA 12345, Berlin HRB 123456, Charlottenburg HRB 123456, or Amtsgericht München HRB 123456.

Contact Info

Provide the name, business name, and contact phone numbers of the business/end user

Critères d'acceptation
{"case_sensitive":true}

Exemple
Name, business name, and contact phone numbers

Proof of Address (Local)

In the case where the end user is a business, office address with evidence of local activity (registration of the place of business with the relevant professional chambers, e.g. medical, bar, architects’ or pharmacists’ associations) is required. In the case where the end user is a person, a proof of residence such as utility bill is required.

Critères d'acceptation
{"case_sensitive":true,"time_limit":"Less than 3 months old"}

Exemple
Utility bill or other evidence of local activities dated within 3 months

Local ID/Passport Copy or Local Company Registration Certificate

A local copy of ID/Passport or a copy of the company registration (local company) must be provided.

Critères d'acceptation
{"case_sensitive":true}

Exemple
A local copy of ID/Passport or a copy of the company registration (local company) must be provided.

German Registration Form

Confirmation of local relationship to area code of allocated Local Service Numbers as defined in applicable Federal Network Agency (BNetzA) regulations on the structure and design of the number range for local numbers

Critères d'acceptation
{"case_sensitive":true}

Exemple
https://support.telnyx.com/en/articles/1311450-germany-did-requirements

Address matching the DID area code

Address matching the DID area code (street, building number, postal code, city, and country)

Critères d'acceptation
{"case_sensitive":true}

Exemple
311 W Superior St, Chicago, IL 60654

Passport/ID Copy OR Business Registration Certificate (Depending on Use Case)

Identity documentation, with the required document depending on whether the number will be registered to a company or to a person. For NUMBERS REGISTERED TO A COMPANY: a company registration certificate is required. For NUMBERS REGISTERED TO A PERSON: a passport, ID, or driver's license copy is required. The submitted document must be a legible copy with text and security features readable; the company certificate must show legal name, registration number, and registered address; the passport, ID, or driver's license must show full name, photograph, document number, and a valid (unexpired) expiration date.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Company use case: a Companies House Certificate. Personal use case: a legible scan or photo of the individual's passport biographical page, national ID card, or driver's license. Color is preferred but grayscale is acceptable provided all required fields and security features are clearly readable.

Contact Information (Name, Business Name, Phone Number)

Contact information for the business or end user, including: (1) the name of the contact person (full given name and family name), (2) the business name when the end user is a business (registered legal name where applicable; may be omitted or stated as 'N/A' for individual end users), and (3) one or more contact phone numbers where the business or end user can be reached. Contact person name and at least one phone number are mandatory; business name is required only when the end user is a business entity. Phone numbers should be in international E.164 format where possible.

Critères d'acceptation
{"case_sensitive":true}

Exemple
Contact: Maria García López | Business: Bloom & Petal Florist Ltd. | Phone: +34 612 345 678. For individual end users: Contact: John Smith | Business: N/A | Phone: +1 (555) 123-4567.

Worldwide Physical Address

A valid, real-world physical address located anywhere in the world. Must include street name and number, postal code (where applicable), city, region or province (where applicable), and country. The address provided must correspond to a validated physical address (e.g., as enriched via address validation in the Telnyx system). P.O. boxes, virtual office addresses, and mailbox-only services may not be acceptable depending on the order's downstream country requirements; a deliverable physical location is preferred.

Critères d'acceptation
{"case_sensitive":true}

Exemple
123 Main St, Brooklyn, NY 11217, US. Or: 60 Holborn Viaduct, London EC1A 2FD, United Kingdom. The address can be in any country in the world but must be a real, deliverable physical location.